The minister on Wednesday strongly condemned the assault and sought an independent report from DGCA.
The minister’s comments came after a video surfaced on Tuesday showing an IndiGo staff assaulting a passenger at the Delhi airport. The incident is alleged to have taken place on October 15.
“In a civilised society fisticuffs have to be condemned …action has to be taken,” Raju told reporters.
Soon after the video had surfaced, Minister of State for Civil Aviation Jayant Sinha had also condemned the incident. He also sought a report from the airline.
IndiGo apologised to the government for the brawl between one of its ground staff and a passenger, but maintained that the employee was “doing his work”.
“At the very outset, let me start off by acknowledging that we were at fault and we not only apologise for the regrettable incident, we have also taken action,” IndiGo President and Whole-time Director Aditya Ghosh wrote in a letter to Raju.
He said that he apologised to the passenger on the same day the incident took place and the employees involved were immediately suspended.
According to IndiGo, the passenger abused the airline staff and the employee turned around and asked Katiyal why was he abusing.
Ghosh has included screenshots of the video to explain how the events unfolded last month.
(With inputs from PTI)